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Privacy and Cookie Policy

1. Introduction

Ficonica respects your privacy and is committed to protecting it through our compliance with this Privacy and Cookie Policy. This policy describes:

  • The types of information we may collect or that you may provide when you access or use Ficonica (the "Website").
  • Our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

  • On this Website.
  • In email, text, and other electronic messages between you and this Website.
  • Through mobile and desktop applications you download from this Website.

It does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by us or any third party.
  • Any third party, including through any application or content (including advertising) that may link to or be accessible from the Website.

2. Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including

  • Personal information, by which you may be identified, such as your name, postal address, e-mail address, or telephone number ("personal information").
  • Information about your internet connection, the equipment you use to access our Website, and usage details.
  • Non-personal data, which relates to your device, browser, and interaction with the Website.

3. How We Use Your Information

We use your information, including any personal information, to:

  • Provide our Website and its contents to you.
  • Provide you with information, products, or services that you request from us.
  • Fulfill any other purpose for which you provide it.
  • Give you notices about your account or subscription.
  • Carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
  • Notify you about changes to our Website or any products or services we offer or provide through it.
  • Improve our Website, products, services, marketing, or customer relationships and experiences.
  • Use it in any other way we may describe when you provide the information.

4. Disclosure of Your Information

We may disclose aggregated information about our users without restriction. We may also disclose personal information that we collect or you provide as described in this Privacy Policy:

  • To fulfill the purpose for which you provide it.
  • To contractors, service providers, and other third parties we use to support our business.
  • To comply with any court order, law, or legal process, including responding to any government or regulatory request.
  • For any other purpose disclosed by us when you provide the information.

5. Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with control over the following:

  • Tracking technologies and advertising: You can allow or refuse analytics and advertising measurement separately with the "Cookie preferences" link in the footer. You can also set your browser to refuse all or some browser cookies or alert you when cookies are being sent.
  • Targeted advertising: If you do not want us to use the information we collect or that you provide to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by emailing us or using the opt-out mechanism provided in the email communications.

6. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

7. Cookie Information

When you visit our website, we may place various cookies on your device to recognize your browser or device ("Device") during the validity period of the respective cookie. Whether non-essential cookies require your prior consent depends on where you are located — see section 7.3 below.

This page provides essential information to help you understand what cookies are, how we use them, and how you can manage your cookie preferences.

7.1. What Are Cookies?

A cookie is a small text file stored on a designated area of your device’s hard drive (e.g., computer, tablet, smartphone) when you browse online content or advertisements. These cookies allow the party placing the cookie to recognize the device during its validity or storage period, track user activities, and collect previously stored information in various forms and platforms

Some cookies are essential for the functionality of the website, others optimize and personalize the content displayed to the user, while some are used for displaying advertisements

7.2. How Cookies Work?

Cookies do not directly identify a user but can associate the web browser or device ID with specific browsing activity. Information about the content viewed is linked to the identifier within the cookie. As users navigate the website, this identifier is associated with the pages viewed, clicks, and interactions, allowing full tracking of the user’s navigation behavior

7.3. Analytics, Advertising Measurement and Your Location

We use analytics services (Mixpanel, Microsoft Clarity and Google Analytics) to understand how the product is used, and advertising measurement (Google Ads) to measure how many people our ads bring to Ficonica. Google Tag Manager loads the Google and Microsoft tags. Analytics and advertising measurement are two separate choices: in the cookie banner you can choose "Necessary only", "Accept all", or open "Settings", switch each one on or off and save. You can change your choices at any time with the "Cookie preferences" link in the footer.

How we obtain your permission depends on the country your request comes from, which we determine from a coarse, country-level signal provided by our network provider. We do not store your IP address for this purpose.

If you are in the European Economic Area, the United Kingdom, Switzerland, or Türkiye: analytics and advertising measurement are off by default. A banner asks for your permission on your first visit, and no analytics or advertising cookie is written unless you allow it.

If you are anywhere else (including the United States): analytics and advertising measurement are on by default and no banner is shown. You can turn either of them off at any time using the "Cookie preferences" link in the footer.

Google Consent Mode: Google Tag Manager is loaded for every visitor together with your current choices. When you have not allowed advertising measurement or analytics, Google's tags do not read or write cookies for that purpose; they may send cookieless signals (for example that a page was viewed or a purchase happened) that Google uses to estimate ad results in aggregate. Microsoft Clarity and Google Analytics run only when you have allowed analytics.

Purchases: if you have allowed advertising measurement and came to Ficonica from a Google ad, we send the ad click identifier and the order value to Google Ads so the purchase can be attributed to the ad. In that case your billing details (such as email address and name) are also passed to Google's tag, which hashes them before sending (Google Ads enhanced conversions). Without your permission, none of this is sent.

Consent statistics: we count how often the cookie banner is shown and which choices are made, per day and country. These counts contain no identifiers; no cookie, device ID or IP address is stored for them.

In both cases, a choice you make yourself always takes precedence over the default for your region, and we honour it until you change it.

8. What Cookies Are Used On The Ficonica Website?

When you connect online to our Website, there are four different types of cookies that may be placed on your Device. These cookies are:

Cookie TypeFunction
TechnicalAllow browsing, ensure security, and provide access to products/services.
Payment SecurityUsed to prevent fraudulent activities related to payments.
Visitor AnalyticsCollection of visitor statistics and health checks.
AdvertisingTailored advertisements based on your profile and browsing habits.
SharingAllow sharing content on social media platforms.

9. How Are You Informed About Cookies?

If you are in the European Economic Area, the United Kingdom, Switzerland, or Türkiye, a banner at the bottom of the page asks for your permission on your first visit before any cookie other than "technical" cookies is placed. Continuing to browse is not treated as consent: only the choice you make in the banner counts. For other countries, see section 7.3.

10. Cookie Preferences

You can change your analytics and advertising measurement choices at any time with the "Cookie preferences" link in the footer. The services we use also offer their own controls:

11. Web Browser Preferences

Your web browser may offer the option to systematically disable all cookies or certain cookies based on their publisher. Additionally, you can configure your web browser software to accept or disable cookies (specific cookies or all cookies).

However, please be reminded that if you disable all cookies, it may not be possible to use our website under normal conditions.

  • Internet Explorer: Click the Tools button -> Internet Options -> Browsing History -> Settings -> Show Files.
  • Firefox: Menu -> Tools -> Options -> Privacy -> Remove Individual Cookies.
  • Safari: Settings -> Preferences -> Privacy/Security -> Show Cookies.
  • Chrome: Menu -> Settings -> Show Advanced Settings -> Content Settings -> All Cookies and Site Data.

12. Technical Cookies

Technical Cookies include the cookies necessary for browsing the Website (such as session ID cookies, etc.) and enable access to certain features such as recognizing you, determining that you have visited a webpage, or enhancing your visit experience, including:

  • Storing information about forms you have filled out on the Website (such as online account registration or access),
  • Storing information about the products, services, or information you have selected on the Website (such as content added to an order basket),
  • Providing access to limited and personal areas of the Website that you may have shared with us, such as your account usage ID and history,
  • Implementing security measures that require you to log in again after a certain period of time to access certain content or services,
  • Adjusting the appearance of the Website according to your device’s display preferences (such as the language used or screen resolution).

You may disable the use of these types of cookies and delete them through your web browser settings. However, if you disable these cookies, you may not be able to access the Website or its services.

13. Payment Security Cookies

Cookies can help combat Internet fraud (payment fraud, identity theft, etc.). Within this scope, subject to the rights you hold, Ficonica or service providers acting on behalf of Ficonica may use tracking technologies that collect certain information about the device you use when placing an Order. The "fingerprint" tracking technologies associated with your Order data are used to verify your Order, the payment method used, and the delivery method.

14. Visitor Analysis/Measurement Cookies

Visitor analysis/measurement cookies are used for the analysis and measurement of visitors to relevant content and sections of the Website for the purposes of evaluating and arranging various contents and sections.

15. Advertising Cookies

PURPOSE: Through the use of advertising cookies, promotional content for products and/or services that may be relevant to your interests, particularly those derived from your browsing history on the https://ficonica.com website, are identified.

16. How Is Information Collected With Advertising Cookies

Advertising Cookies are stored on the user's device by tracking technologies ("Trackers") placed on the pages visited. These tracking technologies automatically send information about the content of the visited page or the advertising content placed on the page to us.

17. What Are The Advantages of Showing Ads Based on Your Browsing Data?

Our goal is to show you the most relevant ads that may interest you. To achieve this, the use of cookies helps us identify in real-time which advertisements are more appropriate for a device based on recent browsing history across one or more websites or applications.

18. Data Deletion and Account Removal

If you wish to delete your Ficonica account and any associated personal data, you can do so at any time from your account settings:

After submitting your deletion request:

  • Your account and all associated logo files will be permanently deleted after 14 days.
  • During this 14-day period, you may log back in to restore your account if you change your mind.
  • Once the deletion is complete, all related personal and design data will be permanently removed from our systems

If you are unable to access your account or prefer to request deletion manually, you can contact us at [email protected] with the subject line "Data Deletion Request." We will verify your identity and process your request within 30 days of confirmation

19. Sharing Cookies

On the Website, there are sharing cookies from social media platforms like Facebook, YouTube, Instagram, etc., allowing you to share website content or your views about the content with others. Even if you have not used the respective social media platform during your visit to the Website, the social media platform offering the button can still identify your user ID.

20. Changes To Our Privacy and Cookie Policy

We will post any changes we make to our Privacy and Cookie Policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account or through a notice on the Website home page. Your continued use of this Website after we make changes is deemed to be acceptance of those changes.

21. Contact Information

For more information or any inquiries regarding Ficonica, please use the following contact details: